Fastweb network maintenance services
HELP DESK/CONTACT CENTRE SERVICE FOR RESIDENTIAL AND BUSINESS USERS
TIER 1 AND 2 SUPPORT MANAGEMENT
NETWORK INFRASTRUCTURE MAINTENANCE
SERVICE CONNECTION MAINTENANCE
SOLETO AND FASTWEB
Soleto has been an accredited Fastweb partner and Systems Integrator since 2000. For all telecommunications network activities, Soleto manages calls from residential and business users and maintains the networks and the terminals in users’ homes.
Soleto is responsible for the maintenance of the networks built throughout the nation and provides remote and on-site tier 1 and 2 support for residential and business users by way of its Help Desk/Contact Centre, which is active 24/7, 365 days a year.
Soleto also offers systems and facility management services in some Fastweb web farms in Milan.